Welcome to Brad Ainslie's Website Your Dependable IT Professional
Hello and welcome to my website. My name is Brad Ainslie. I have been working in Corporate IT Support since 2005. My overall experience dates back to 1998 supporting desktop computers in private homes and small businesses.
Needless to say, I have seen and done alot in a short amount of time. One thing that I strive for in any position is excellence in customer satisfaction. I pride myself on getting the job done right the first time.
I have worked with all versions of the Windows Operating System, and consider myself an expert in supporting Windows 2000, XP, Vista, 7, 8 and Windows 10.
I also have experience working with the various versions of Windows Server: 2003, 2003 R2, 2008, and 2008 R2. While working for Engle Homes, I advocated implementing a WSUS server to distribute updates more effectively. While working for Kaplan University, I implemented a print Server using Windows Server 2008 R2 and then ensured all users were migrated to the new print server before the older 2003 based print server was retired.
I also have experience and understanding of Active Directory Group Policy. After a weekend of server updates, I successfully identified the root cause of a failure of a critical application installed on every desktop was linked to the deletion of a firewall group policy in less than 30 minutes of analysis.
In a lab environment, I have deployed a Windows Deployment Services, which also required the deployment of a Domain Controller, DNS, and DHCP server on the Windows Server 2008 R2 server.
For Windows Imaging solutions, I have used several methods. Symantec Ghost, Windows Deployment Services, MDT2010, LANDesk, and custom built Windows PE imaging tool designed due to short comings in LANDesk imaging methods.
Because it could not be guaranteed that LANDesk would never pull an image file over the WAN, I designed a custom HTA application to run in Windows PE that used ImageX to deploy an image from known infrastructure with just the click of a button. Using smart scripting, my HTA application determined the client's IP address and mapped a drive to a local server that was replicated from a master server. A GUI was presented to the user in WINPE that showed the client's IP address, the name of the server (if software was loaded on a known subnet). The application had built in error checking that would prevent the user from using the tool if the map drive function failed for any reason, or if the image file did not exist on the preferred server defined.
I have worked with numerous types of remote assistance software such as PC Anywhere, TeamViewer, Dameware, VNC, and RDP. These applications can be extremely useful when end users are located in remote offices.
My experience is not only limited to Windows desktops and servers. I also have experience in network troubleshooting. I have worked with Cisco, Juniper, and Foundry equipment, in a limited capacity. I am able to communicate effectively with more senior network engineers when troubleshooting network issues remotely. I have experience using programs such as hyper terminal and putty to make configuration changes to routers and switches.
This is just a small introduction to what I have to offer. My skill set is very broad and I know I can handle any IT challenge laid out before me.
The future? What does the future hold? I recently enrolled at Capitol College to pursue my Master's Degree in Information Assurance. While I am deeply passionate about technology in general and love working in desktop support, my true passion is computer and network security. I have decided to take the necessary steps to move my career in that direction and advance beyond desktop support. I believe in this digital age, more companies need to pay better attention to the security of their networks. The threats are increasing, and IT professionals, such as myself, need to think of security first, rather than after an attack has already been carried out.